ORDERING TERMS AND POLICIES
Ohiocraft Industrial Products     P.O. Box 81, West Milton, Ohio 45383     Phone: (937) 558-2497     Fax: (937) 698-1247
Our Company Policies

PRICING: ALTHOUGH WE BELIEVE OUR PRICING TO BE ACCURATE, IT IS SUBJECT TO CHANGE WITHOUT NOTICE. ALL
CUSTOM WORK WILL BE PRICED ON AN INDIVIDUAL BASIS.

QUOTATIONS: QUOTATIONS, UNLESS OTHERWISE STATED ARE FOR ACCEPTANCE AS PER TERMS ON THE
QUOTATION AND ARE SUBJECT TO WITHDRAWAL WITHOUT NOTICE. CLERICAL AND INADVERTENT ERRORS ARE
SUBJECT TO CORRECTION. SHIPPING DATES ARE CAREFULLY APPROXIMATED BUT NOT GUARANTEED.

ORDER: FOR THE BEST SERVICE POSSIBLE, PLEASE SPECIFY ALL COMPLETE ORDER INFORMATION REGARDING
DESCRIPTION, APPLICATION, QUANTITY, SIZES AND DIMENSIONS, WHERE AND HOW TO SHIP AND WHEN REQUIRED. WE
HAVE A $10.00 MINIMUM ORDER, NOT INCLUDING SHIPPING CHARGES. THERE MAY BE A HANDLING CHARGE ADDED IF
MINIMUM IS NOT MET. WE REQUIRE CONFIRMATION OF YOUR ORDER BY EITHER MAIL OR FAX, OTHERWISE WE CANNOT
GUARANTEE THE ACCURACY OF YOUR ORDER.

Remit to address                                                                                                Physical Adress
P. O. Box 81                                                                                                          43 Wagner Rd
West Milton, OH                                                                                                   West Milton, OH
45383                                                                                                                    45383

TERMS: OUR TERMS ARE NET 30 DAYS FROM SHIPMENT, PAYABLE IN U.S. CURRENCY. IF INVOICE SHOULD AGE OVER
45 DAYS, YOUR ACCOUNT WILL AUTOMATICALLY BE PUT ON CREDIT HOLD. PAYMENT CAN BE MADE USING
MASTERCARD, VISA OR AMERICAN EXPRESS.

CREDIT: ORDERS WILL BE SHIPPED ON AN OPEN ACCOUNT BASIS TO ALL APPROVED CUSTOMERS, NOT TO EXCEED
THE CREDIT LIMIT. PROSPECTIVE ACCOUNTS MUST COMPLETE A CREDIT APPLICATION AND PROVIDE AS MUCH
INFORMATION DEEMED NECESSARY TO MAKE DECISIONS CONCERNING OUR TERMS OF SALE. A DUNN AND
BRADSTREET NUMBER IS ALWAYS HELPFUL. CLERICAL OR OTHER ERRORS IN BILLING ARE SUBJECT TO CORRECTION.
PLEASE CALL US IF ANY DISCREPANCIES ARE FOUND.

CLAIMS: SHORTAGES, DAMAGES OR DEFECTIVE GOODS SHOULD BE REPORTED TO US IMMEDIATELY. IF PRODUCTS
ARE DAMAGED IN SHIPPING, BE SURE TO SAVE ALL SHIPPING MATERIALS USED: I.E., BOX, PACKING, ETC. GOODS
DAMAGED OR LOST WHILE IN TRANSIT SHOULD BE NOTED UPON CARRIER'S RECEIPT. THE CUSTOMER MUST CALL
CARRIER TO INITIATE CLAIM.

CANCELLATIONS: ORDERS FOR ITEMS CUT TO SPECIAL LENGTHS, CUSTOM, OR GOODS OF SPECIAL DESIGN, OR
ITEMS OF A CLASS NOT NORMALLY CARRIED IN STOCK CANNOT BE CANCELLED. IF PURCHASER REQUESTS CHANGES
IN CUSTOM DESIGN OR SPECIFICATIONS, OR FOR ANY REASON STOPS WORK IN PROGRESS, OHIOCRAFT's COST OF
COMPLYING WITH PURCHASER'S REQUEST SHALL BE BORNE BY THE PURCHASER. ALL CANCELLATIONS MUST BE IN
WRITING AND FAXED TO OUR OFFICE AND BE STANDARD PRODUCTS APPROVED BY OHIOCRAFT.

California Customers: Ohiocraft Industrial Products does not guarantee that all products meet California environmental laws or
Proposition 65. It is the sole responsibility and liability of the customer to order products for use in California that complies with
California laws.

RETURNS: MATERIALS MAY NOT BE RETURNED WITHOUT PRIOR CONSENT FROM OHIOCRAFT AND A MATERIAL
AUTHORIZATION NUMBER. ALL MATERIALS TO BE RETURNED, MUST BE IN THE SAME CONDITION AND SEALED
PACKAGING AS ORIGINALLY SHIPPED AND SUBJECT TO OUR INSPECTION.
WE CANNOT ACCEPT RETURNS AFTER 90
DAYS OF PURCHASE
.  OHIOCRAFT WILL NOT ACCEPT THE RETURN OF ANY CUSTOM MADE ITEMS. REQUESTS FOR
PERMISSION TO RETURN MATERIAL MUST INCLUDE INVOICE NUMBER AND DATE. THERE IS A STANDARD 30%
RESTOCKING CHARGE ASSESSED.

We value all our customers and work hard to ensure your satisfaction in the products we
represents and in our services. Our business is you.
Order Requests
********************
Please call us at (937) 558-2497
Fax at (937) 698-1247
E-mail at
ohiocraft@ohiocraft.com
WE ACCEPT THESE MAJOR CREDIT CARDS:
YOUR INFORMATION IS PROTECTED:
Phone  (937) 558-2497
Fax       (937) 698-1247